Refund Policy
*Effective as of 06/04/2025
Welcome to Our Refund Policy
At “AX LUXHAIR LLC”, we are committed to delivering an exceptional experience, from the moment you select your wig to the moment it graces your crown. If, for any reason, your purchase does not meet your expectations, we are pleased to offer a seamless return and exchange process, crafted with your satisfaction in mind.
Returns
We accept returns on eligible items within 14 days of delivery. To preserve the integrity of our products and ensure the highest standards of hygiene, returned wigs must meet the following criteria:
Unworn and in flawless, original condition
Lace must remain uncut and the wig must be free of any styling, alterations, or product application
Returned in the original packaging with all tags and accessories included
Exchanges
We understand the importance of finding the perfect look. If you would prefer a different style, length, or color, we offer complimentary one-time exchanges within the 14-day window. The item must meet the same pristine condition requirements as outlined above.
Final Sale Items
To maintain our uncompromising quality and hygiene standards, the following items are non-returnable:
Custom-designed or made-to-order wigs
Wigs that have been worn, altered, or had the lace cut
Items marked final sale or purchased during exclusive promotional events
Initiating a Return or Exchange
To begin your return or exchange, please contact our Client Care team hello@axluxhair.com with your order number and a brief description of your request. We will promptly guide you through the next steps and provide a return authorization.
Refunds
Upon receipt and inspection of your return, a refund will be issued to your original form of payment within 5–7 business days. Please note that original shipping charges are non-refundable unless the return is a result of our oversight.
Exquisite Service, Always
We believe in cultivating confidence and elegance with every order. Should you have any questions or special requests, our Client Care team is at your service 24/7.
How to Contact Us
To ask questions or comment about this return & exchange policy, contact us at:
AX LUXHAIR LLC
(682)218-6516