Privacy Policy
*Effective as of 06/04/2025
Welcome to Our Privacy Policy
"AX LUXHAIR LLC" is committed to lawful, fair, and transparent collection of your data. This policy governs data collection by us and our affiliates (collectively the "Company") when you purchase or use our products, services, software, and website (collectively the "Services"). It was drafted to help you understand the types of information we collect from you, how we use it, as well as how we share, store and protect it.
If you do not agree with this policy, you should not use our Services. By accessing or using our Services, you agree to this policy, which may change from time to time to better reflect our practices and applicable laws. Your continued use after we make change(s) is deemed acceptance of those changes. We will notify you of any material changes to this Privacy Policy through a prominent notice on our website or by email prior to the changes becoming effective.
Our website is hosted on Squarespace, which provides us with the online platform to sell our products. Squarespace collects and processes certain data on our behalf, including payment information. For more details, please refer to Squarespace's Privacy Policy: https://www.squarespace.com/privacy.
We accept payments via Automated Clearing House (ACH) transfers through Squarespace Payments. ACH is a secure payment method that transfers funds between bank accounts in the U.S. When you choose to pay via ACH, you will be asked to provide your bank account information (including routing and account numbers), which will be securely transmitted to Squarespace's payment processors. For more information on how ACH payments are processed, please visit Squarespace's support page: https://support.squarespace.com/hc/en-us/articles/28327348786445-Accepting-ACH-payments-with-Squarespace-Payments.
Children Under the Age of 13
Our Services are not intended for minors (children under 13 years of age or equivalent depending on jurisdiction, ("Children"), and use of our Services by Children is strictly prohibited. We do not knowingly collect personally identifiable information from Children. If we learn we have collected or received personal information from Children without verification of parental consent, we will delete that information. If you believe we might have any information from or about Children, please contact us.
Types of Information We Collect
Information You Provide to Us
We collect information if you voluntarily provide it to us. For example, if you sign up for our Services, you might give us your name and email address. You might also give us data when you email us or give us feedback. In addition, you may submit information online through surveys, forms, portals, or other interactive activities on our website, details about transactions you carry out through our website. It is always your choice whether or not to provide personal data. Do not provide personal data unless you are authorized to do so.
We may collect the following information directly from you:
Information that may be personally identified, such as name, postal address, billing address, shipping address, e-mail address, telephone number, and other identifiers by which you may be contacted online or offline ("personal information");
Financial information, such as bank account numbers when processing ACH payments (note: full payment information is processed by Squarespace and is not stored on our servers);
Information that is about you but individually does not identify you; and/or
Information about how you interact with our website, such as internet connection or the equipment you use to access the Services.
This policy does not apply to third-party sites that may link to, or be accessible from, our site. We do not control these third parties' tracking technologies or how they may be used. Your interactions with these sites are governed by the third parties' applicable privacy statements. If you have any questions about these sites, you should contact the responsible provider directly.
Information We Collect Automatically
As you interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website;
Information about your computer and internet connection, including your IP address, operating system, and browser type;
Information about your device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, mobile network information, and the device's telephone number.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser, but if you do you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to us.
Web Beacons. Pages of our website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Analytics Tools. We use Google Analytics and Squarespace Analytics to collect information about how visitors use our website. These tools use cookies to collect information in an anonymous form, including the number of visitors to the website, where visitors have come from, and the pages they visited.
Do Not Track Signals
Some web browsers may transmit "do-not-track" signals to websites with which the browser communicates. Our website does not currently respond to these "do-not-track" signals.
How We Use Your Information
We use information that we collect about you or that you provide to us, including personal information:
To present our Services to you;
To provide you with information, products, or services that you request from us;
To fulfill any other purpose for which you provide it;
To provide you with notices about your account/subscription, including expiration and renewal notices;
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
To notify you about changes to our Services or any products or services we offer or provide through it;
To improve our website, products or services, marketing, or customer relationships and experiences;
To protect our website, employees, or operations;
To comply with legal obligations;
In any other way we may describe when you provide the information; or
For any other purpose with your consent.
If you are an EU resident, we will collect and use your personal data only if we have one or more legal bases for doing so under the GDPR. This means we collect and use your personal data only where you have given your consent for one or more specific purposes; it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; it is necessary to protect the vital interests of you or another natural person; or it is necessary to comply with a legal obligation.
Who We Share Your Information With
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this policy to:
Our team members, agents, subsidiaries and affiliates who have a business need to know;
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company's assets;
To fulfill the purpose for which you provide it;
For any other purpose disclosed by us when you provide the information; and/or
With your consent.
We share necessary personal information with third-party service providers to facilitate our services, including payment processing. Specifically:
Squarespace: As our website host, Squarespace collects certain information necessary to operate our website and online store. This may include visitor analytics, form submissions, and shopping cart information.
Squarespace Payments: We use Squarespace Payments to process ACH transactions. When you make a payment, your financial information is collected and processed by Squarespace in accordance with their Privacy Policy: https://www.squarespace.com/privacy. We do not store complete financial information on our servers.
We may also disclose your personal information:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
To enforce or apply our terms of use and other agreements, including for billing and collection purposes; and/or
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.
International Data Transfers
Our business is based in Texas, United States, and our website is primarily operated on servers located in the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us and our service providers in the United States and other countries where our servers are located.
By using our services or providing us with any personal information, you consent to the transfer, processing, and storage of your personal information in the United States and other countries where privacy laws may not be as comprehensive as those in the country where you reside or are a citizen.
Data Retention
We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements or to pursue legitimate interests, resolve disputes, and enforce our legal agreements and policies.
In general, we follow these retention periods:
Account information: We retain information associated with your account as long as your account remains active or as needed to provide you with our services.
Transaction data: We retain information related to your purchases for a minimum of 7 years for tax, accounting, and legal purposes.
Marketing preferences: We retain information about your marketing preferences until you opt out or request deletion.
Communication data: We retain records of communications with you for 2 years from your last interaction with us.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
When your information is no longer needed for the purposes for which it was collected, we will either delete it, anonymize it, or isolate it from further processing.
How We Protect Your Personal Information
We implement reasonable technical and organizational measures designed to protect your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.
When you provide payment information through our website, that information is encrypted using secure socket layer technology (SSL) and is processed through Squarespace Payments, which maintains PCI DSS compliance for secure handling of payment information.
Unfortunately, the transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.
Your Privacy Rights
Access, Correction, and Deletion
You can request to access, correct or delete any personal information that you have provided to us by contacting us at hello@axluxhair.com. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
California Privacy Rights
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include:
Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
Right to Correct: You have the right to request correction of your personal information.
Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information.
To exercise these rights, please submit a verifiable consumer request to us by contacting us through the methods listed in the "How to Contact Us" section below. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.
Nevada Privacy Rights
If you are a Nevada resident, you have the right to opt-out of the sale of your personal information. However, please note that we do not sell personal information as defined by Nevada law.
European Economic Area (EEA) and UK Residents
If you are a resident of the EEA or UK, you have certain rights under the General Data Protection Regulation (GDPR) and UK GDPR, including:
Right to Access: You have the right to obtain confirmation about whether we process your personal data and to receive a copy of the personal data we process about you.
Right to Rectification: You have the right to have inaccurate personal data corrected.
Right to Erasure: You have the right to have your personal data erased in certain circumstances.
Right to Restrict Processing: You have the right to request the restriction of our processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to our processing of your personal data in certain circumstances.
Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us using the details provided in the "How to Contact Us" section.
Changes to Our Privacy Policy
We may update this privacy policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you through a notice on this website's home page and/or via email to the primary email address specified in your account at least 30 days before the changes become effective. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this privacy policy to check for any changes.
How to Contact Us
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
AX LUXHAIR LLC
(682)218-6516
If you have a complaint about how we handle your personal information, we ask that you contact us first to try to resolve the issue. However, if you are an EEA resident, you also have the right to lodge a complaint with a supervisory authority in your country of residence.